About RF elements

We are an innovative wireless vendor from Slovakia, Europe. We create wireless networking products for internet service providers. Our products are a game changer, literally.

We need someone with a bright sparkling personality to provide excellent service and support to our customers worldwide.

What will you do

• provide professional first line support for customers contacting RF elements via email, phone or social media
• solve everyday support issues: FAQs, common technical difficulties, product feature and availability questions
• collect information about a customer’s issue. Hand the information to the 2nd line support specialists for more complex issues
• work with internal CRM
• full ownership of RMA process: register, process and close Customers’ RMAs in cooperation with QC Department (including all related administration)
• regularly report to Company’s management
• work closely with Sales and Marketing Teams to understand customers’ requirements

Required Skills

We are searching for a bright, friendly team player who:

• has very good understanding of the product and technology
• has good understanding of wireless ISP
• is an excellent team collaborator
• has excellent soft skills (communication and listening skills, problem resolution, multi-tasking, time management)
• is a self driven personality
• commands English language on advanced level (spoken and written), any other major language is an advantage
• has excellent computer skills (Salesforce, Google tools)
• does learn quickly
• is definitely not an asshole

This is not nine-to-five job.

What We Offer

• an opportunity to contribute on significant global improvement to wireless networking industry
• cool job @ innovative company
• fair and open environment
• motivating salary conditions

Summary

• Position: Customer Service Specialist
• Location: EU / U.S.
• Expected Start Date: Immediately
• Salary: 2000 eur + performance bonus

Apply Now:

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Send us your Resume to [email protected]. Please use reference "CSS" in Subject of the email. A video submission of why you want to work at RF elements is welcome.