RF elements Return Merchandise Authorization process
RF elements handles all its RMAs via its Distribution channel. If you have purchased a product that you feel is defective or not functioning properly, please request an RMA at your place of purchase. You can find our distributor list on our site: https://www.rfelements.com/buy
If you are having an issue resolving your RMA with your distributor or place of purchase, you can contact us direct via email. Return Merchandise Authorizations are valid for all RF elements passive components and antennas. RF elements guarantees the quality of its products at the time of sale and that its products will be fully usable to its designated purpose for 12 months from the date of product purchase. In case of a product losing this ability before the end of this period of time, buyers are authorized to request its product be repaired/replaced via our RMA process.
Date: 07 December 2021
Concerns: Asymmetrical Horns Antennas V2, UltraDish™ and THB
Correct radio installation into TwistPort™ Adaptor for Rocket 5AC Prism
Date: 25 November 2016
Concerns: TwistPort™ Adaptor for Rocket 5AC Prism
Simply slide the radio into the adaptor until you hear “click”. Make sure that the red lock pops out. If it does not, pull it manually.