RF elements Return Merchandise Authorization process

RF elements handles all its RMAs via its Distribution channel. If you have purchased a product that you feel is defective or not functioning properly, please request an RMA at your place of purchase. You can find our distributor list on our site: https://www.rfelements.com/buy
If you are having an issue resolving your RMA with your distributor or place of purchase, you can contact us direct via email. Return Merchandise Authorizations are valid for all RF elements passive components and antennas. RF elements guarantees the quality of its products at the time of sale and that its products will be fully usable to its designated purpose for 12 months from the date of product purchase. In case of a product losing this ability before the end of this period of time, buyers are authorized to request its product be repaired/replaced via our RMA process.

RF Alert

Fault Information

Date: 07 December 2021

Concerns: Asymmetrical Horns Antennas V2, UltraDish™ and THB


Date: 19 November 2021

Concerns: Symmetrical Horns Gen1, StationBox® XL Carrier Class

Product Update

Date: 05 August 2020

Concerns: Symmetrical and Asymmetrical Horns, UltraDish™, UltraHorn™ Antennas and THB

Fault Information

Date: 01 January 2020

Concerns: Symmetrical and Asymmetrical Horns Antennas

Fault Information

Date: 19 August 2019

Concerns: Asymmetrical Horn Antenna

Fault Information

Date: 15 November 2018

Concerns: TwistPort™ Adaptor for IsoStation™

Correct radio installation into TwistPort™ Adaptor for Rocket 5AC Prism

Date: 25 November 2016

Concerns: TwistPort™ Adaptor for Rocket 5AC Prism

Simply slide the radio into the adaptor until you hear “click”. Make sure that the red lock pops out. If it does not, pull it manually.

Watch a video how to do it.

Correct device installation

Date: 10 November 2015

Concerns: TwistPort™ Adaptor for ePMP™ 1000

Field Service Alert

Date: 29 October 2014

Concerns: StationBox® ALU and StationBox® ALU Carrier Class

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